Política de envío

Last updated: 11 October 2026.

This policy explains delivery arrangements for orders placed at trydinotalk.com. For questions about an order or delivery, contact DinoTalk.contact@gmail.com and include your order reference.

Destinations and charges

Delivery availability depends on the destination. Contact DinoTalk.contact@gmail.com before ordering if you need confirmation that we can deliver to your address. Any delivery restriction and applicable delivery charge must be communicated before you commit to a purchase.

Standard shipping is free for orders eligible for our standard delivery service. If an alternative delivery service is available, its price must be confirmed before you agree to it. We do not add a delivery charge after an order is accepted without your agreement.

Processing and delivery times

Orders are prepared and dispatched within 1–2 business days after order confirmation.

Delivery is estimated to take 4–8 business days from dispatch. This transit period starts when your order is shipped and does not include order preparation. The estimated total time from order confirmation to delivery is 5–10 business days. Business days are Monday to Friday, excluding public holidays.

Order processing and time in transit are separate. Any stated estimate must be read together with the destination and the delivery service selected. We will let you know if we become aware of a material delay. Estimates do not remove any right to receive the goods by an agreed date or to cancel and receive a refund where the law allows.

Tracking and address details

If tracking is available for your shipment, we will provide it through the order communications. A tracking record may take time to show a carrier's first scan. Contact us if you need help understanding a delivery update.

Check your delivery address before placing an order. If you notice a mistake, email us as soon as possible. We will explain whether a correction is still possible and any reasonable additional delivery cost before you agree to it. An address problem does not automatically remove rights provided by consumer law.

Customs and import charges

Import duties, local taxes, and customs handling can depend on the destination and the shipping arrangement. Contact DinoTalk.contact@gmail.com before ordering to confirm whether relevant import charges are collected with the order or are payable separately.

We will provide the information required by applicable law about charges before you order. We will not describe duties or taxes as included unless that is the actual arrangement for the relevant destination.

Delays and missing or damaged parcels

If your parcel appears missing, damaged, or incorrectly delivered, contact DinoTalk.contact@gmail.com. We will investigate with the relevant delivery provider and arrange the remedy required by the circumstances and applicable law. A carrier's delivery scan does not automatically settle a disputed delivery.

Where applicable consumer law keeps the risk with us until you or your nominated recipient receives the goods, we remain responsible for that risk. Buying optional parcel protection is not a condition of those rights.

Where a shipping delay gives you a right to cancel, we will provide the required notice and refund. In particular, where the US Mail, Internet, or Telephone Order Merchandise Rule applies, we will follow its shipping-promise, delay-consent, and refund requirements. See our Returns and refunds policy for further information.